Privacy Policy (UK GPDR)
Effective Date: 20th January 2026
At Holistic Scalp Hope, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR)and the Data Protection Act 2018.
References to “we”, “us”, or “our” refer to Holistic Scalp Hope.
By using our website or engaging with our services, you acknowledge that your personal data will be processed in line with this Privacy Policy.
1. Personal Data We Collect
We may collect and process the following categories of personal data:
a) Personal Identification & Contact Information
Full name
Email address
Telephone number
Postal address
Date of birth
b) Health & Medical Information (Special Category Data)
Where necessary for trichology or aesthetic consultations and treatments, we may collect relevant medical and health-related information. This information is treated with strict confidentiality and processed only where you have provided explicit consent or where it is required to provide safe and appropriate care.
c) Website Usage Data
We may collect information about how you use our website, including:
IP address
Browser type and version
Operating system
Geographical location
Referral source
Pages viewed and navigation paths
Time, frequency, and duration of visits
This data is collected via analytics tools and helps us understand how visitors use our website so we can improve functionality and user experience.
2. How We Use Your Personal Data
We use your personal data for the following purposes:
To provide safe, effective, and personalised consultations and treatments
To manage bookings, appointments, and service delivery
To communicate with you regarding enquiries, appointments, and aftercare
To comply with legal, regulatory, and insurance obligations
To improve our website, services, and client experience
To maintain the security and integrity of our systems
To send marketing communications only where you have given consent
3. Lawful Bases for Processing
Under UK GDPR, we process your data on the following lawful bases:
Consent – for health data, marketing communications, and where required
Contract – to provide services you have requested
Legal obligation – to comply with legal or regulatory requirements
Legitimate interests – to operate and improve our business, provided your rights are not overridden
4. Sharing Your Information
Your personal data remains confidential and is not sold, rented, or traded.
We may share limited information only when necessary, including:
Healthcare Professionals: With your explicit consent, to obtain or provide medical advice
Insurance Providers: Where required to maintain professional insurance coverage
Service Providers: Trusted third parties (e.g. booking systems, payment processors, IT support) who are contractually required to protect your data
Legal Authorities: Where disclosure is required by law or regulatory bodies
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal and professional obligations. Once no longer required, data is securely deleted or anonymised.
6. Data Security
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.
Data is stored securely on password-protected systems, secure servers, and locked manual records where applicable. While we take all reasonable precautions, no internet-based system is entirely secure, and we cannot guarantee absolute security of data transmitted online.
7. Your Rights Under UK GDPR
You have the right to:
Access your personal data
Request correction of inaccurate or incomplete data
Request erasure of your data (where applicable)
Restrict or object to processing
Request data portability
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
8. Cookies
Our website uses cookies to improve functionality and analyse user engagement. You may manage or disable cookies through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website, and we encourage you to review it periodically.
10. Our Details
Holistic Scalp Hope
Finchley Central, N3
Email: info@HolisticScalpHope.com
Contact: Via our website contact form